Discuss your data recovery case
Tell us which device or storage system is affected, what happened, the symptoms you observed and any recovery or repair steps already attempted. This helps us understand the case before the device is submitted for assessment.
Device intake
Visits and device drop-off are by appointment only. Normal customer intake is 10:00 AM–5:00 PM. Extended weekday intake is available until 7:00 PM for customer intake only.
Location
Fennix Global (Pvt) Ltd.
369 Galle Road
Mount Lavinia
Sri Lanka
Before bringing a device
- If a hard drive is clicking, grinding or making unusual mechanical sounds, stop unnecessary use and avoid repeated power-on attempts.
- Do not initialise or format the original storage device.
- Avoid recovery or repair actions that write to the affected source media.
- Keep a note of the symptoms and any steps already attempted.